What are people really saying to you?  You can use these barometers to help you understand what is important to the person you are speaking with --and also for yourself, when you might be confused.

What's Wrong with Right and Wrong

The last time I was in a meeting with a group of people, one person (emphatically) offered an opinion of what next steps we should take on a project. Almost instantly, the energy in the room changed. An awkward quiet descended and the air whooshed out of the room. Why? It turns out that others in the room had quite a different opinion. So what?